Term and Conditions

1. Introduction

Pilgrim Electric Fireplace Shop (“we,” “us,” or “our”) operates the Site, offering a curated selection of electric fireplaces, including built-in models, inserts, heaters, and accessories. Our products are tailored for homeowners aged 50 and above, as well as anyone seeking elegant, efficient heating solutions for indoor and outdoor spaces. These Terms cover all aspects of your interaction with us, from browsing to post-purchase support, and should be read alongside our Shipping & Returns Policy.

2. User Obligations and Responsibilities

As a user of our Site, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the Site only for lawful purposes and not engage in any fraudulent or harmful activities.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Ensure that the products you purchase are suitable for your intended use and comply with local safety regulations (e.g., electrical standards).
• Cover return shipping costs for non-defective items, as outlined in our Returns Policy.

Failure to comply may result in termination of access or order cancellation.

3. Products and Services Description

Our product range includes:

• Electric Fireplaces: Built-in models, inserts, heaters, and log sets designed for easy installation and energy efficiency.
• Accessories: Fireplace doors, mantel kits, tools, screens, and TV stands to complement your setup.
• Specialty Items: Multi-sided, see-through, outdoor, and plug-in fireplaces for versatile home decor.

All products are sold “as is” with descriptions and images provided for reference. Minor variations may occur due to manufacturing processes. We prioritize quality and craftsmanship, but if you have questions, contact us at [email protected] before purchasing.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking details once shipped. We reserve the right to cancel orders due to stock issues or pricing errors.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is due at the time of order, and all transactions are secured through encryption. By providing payment information, you represent that you are authorized to use the method.

Shipping

We ship worldwide, excluding some Asian countries and remote locations. Options include:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
• Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipment.

Delivery times are estimates and may vary due to customs or carrier delays. Risk of loss passes to you upon delivery.

Returns and Exchanges

Refer to our detailed Shipping & Returns Policy for eligibility. Returns must be initiated within 15 days of receipt, and items must be unused in original packaging. Non-returnable items include installed inserts, used plug-in fireplaces, and custom mantel kits.

5. Intellectual Property

All content on this Site, including text, images, logos, and product designs, is owned by Pilgrim Electric Fireplace Shop or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

6. Limitation of Liability

To the fullest extent permitted by law, Pilgrim Electric Fireplace Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products, including but not limited to loss of profits or data. Our total liability for any claim shall not exceed the purchase price of the product involved. This limitation does not apply to damages resulting from gross negligence or intentional misconduct.

We ensure products meet high standards, but you are responsible for proper installation and maintenance. Consult a professional if unsure.

7. General Provisions

Governing Law

These Terms are governed by the laws of the United States, specifically the state of [Insert State, e.g., Florida], without regard to conflict of law principles.

Changes to Terms

We may update these Terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Terms.

Contact Information

For questions about these Terms, contact us at:

Email: [email protected]
Address: 4382 Ray Court, Jacksonville, US 28540
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Severability

If any provision of these Terms is deemed invalid, the remainder shall remain in effect.

8. Shipping & Returns Policy Summary

For full details, see our homepage content. Key points:

• Returns: Accepted within 15 days of receipt for eligible items.
• Refunds: Processed within 5-10 business days for credit cards or 3-5 days for PayPal; original shipping fees are non-refundable.
• Exchanges: Subject to availability; price differences adjusted accordingly.
• Damaged Items: Contact us immediately for a replacement at no cost.