Welcome to Pilgrim Electric Fireplace Shop! We’re dedicated to helping you create a warm, inviting atmosphere in your home with our premium electric fireplaces. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our support team.
Product Questions
What types of electric fireplaces do you offer?
We provide a wide range of electric fireplaces to suit any style, including built-in models, inserts, heaters, log inserts, multi-sided units, outdoor options, plug-in versions, and see-through designs. Our selection also includes fireplace TV stands, mantel kits, and accessories like tools and screens to complete your look.
Are your electric fireplaces easy to install?
Yes! Most of our products, such as plug-in models and fireplace inserts, are designed for simple setup without the need for complex wiring or venting. For built-in units, we recommend checking the product details for specific installation guidelines or consulting a professional if needed.
Do your fireplaces provide both heat and ambiance?
Absolutely. Our electric fireplaces offer adjustable heat settings and realistic flame effects, allowing you to enjoy cozy warmth or just the visual appeal year-round. They’re energy-efficient and safe for everyday use.
Shipping & Delivery
How long does shipping take?
- Standard Shipping ($12.95): Processed via DHL or FedEx, with delivery typically within 10-15 days after shipment.
- Free Shipping (Orders over $50): Shipped via EMS, arriving within 15-25 days after shipment.
What should I expect after placing an order?
- Order Confirmation: You’ll receive an immediate email confirmation.
- Processing: We prepare your order within 1-2 business days.
- Shipping Notification: We’ll email tracking information once your fireplace is on its way.
- Delivery: Your item arrives safely at your doorstep.
Do you ship internationally?
Yes, we ship worldwide! However, due to logistical constraints, we’re unable to deliver to some areas in Asia and select remote regions. If you have questions about your location, please reach out to us.
Returns & Refunds
What is your return policy?
We offer a straightforward return process. If you’re not satisfied, you may return products within 15 days of receipt. Items must be in original condition. For details, contact us at [email protected], and we’ll guide you through the steps.
Are returns free?
Return shipping costs may vary based on the reason for return. Please refer to our return policy or contact our support team for assistance.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Can I create an account to track my orders?
Currently, we don’t require accounts for purchases, but you can track your order using the shipping notification sent to your email. For any account-related inquiries, email us at [email protected].
General Support
How can I contact customer service?
For any questions, email us at [email protected]. Our team is here to help with product advice, shipping updates, or returns.
Where is Pilgrim Electric Fireplace Shop based?
We’re located at 4382 Ray Court, Jacksonville, US 28540, serving customers globally with reliable electric fireplaces.
Thank you for choosing Pilgrim Electric Fireplace Shop to bring warmth and elegance to your home. We’re committed to making your experience as cozy and hassle-free as our products!